Return Policy

Thank you for choosing our products. We are committed to providing you with high quality products and excellent service. However, if you are not completely satisfied with your purchase, we are here to help.

1. General terms:

   • You have 30 days from the delivery date to return a product.
   • Item must be in original condition, unused, undamaged or altered.
   • The product must be returned with the original packaging, including all accessories and promotional materials.

2. Return procedure:

   • To start the return process, contact us via the email address resi@trezeri.com providing your order number and a detailed description of the reason for the return.
   • We will provide you with instructions on how to proceed with the return, including the shipping address and return options.
   • Please make sure you package the product properly to avoid damage during transit.

3. Return costs:

   • Shipping costs for returning the product are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping method to ensure safe delivery of your return.

4. Return processing:

   • After receiving your return, we will carry out a verification to verify that the product meets the return requirements.
   • If your return is accepted, we will refund the amount of the returned product to your original payment method or, if you prefer, issue a credit for future purchases.
   • Refunds may take up to 10 business days to process.

5. Products not eligible for return:

   • Some products may not be eligible for return. Check the product sheet for any specific return restrictions.

If you have any questions or concerns about our return policy, please do not hesitate to contact us. We will be happy to provide you with further information and assistance.